Shipping policy
At Lakuro, every order is prepared to support a structured study setup as quickly as possible. Below is everything you need to know about how your order is processed and delivered.
Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Once your order has shipped, you will receive tracking details by email.
Delivery Timeframes (Australia)
Estimated delivery time within Australia:
6–10 business days
Delivery timeframes may vary slightly depending on your location and carrier conditions.
Please note that these are estimated delivery windows and not guaranteed timeframes.
Tracking Your Order
Tracking information is provided once your order ships.
If you have not received tracking details within 3 business days of placing your order, please contact us at:
Shipping Costs
Free shipping is available on orders over $59 within Australia..
From time to time, Lakuro may offer free shipping on qualifying orders.
Delivery Delays
While we aim to meet all estimated delivery timeframes, delays may occasionally occur due to:
-
carrier disruptions
-
peak seasonal periods
-
weather conditions
-
incorrect shipping details entered at checkout
Lakuro is not responsible for delays outside of our control, but we will always assist where possible.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout.
If incorrect information is provided and the order has already shipped, we may not be able to redirect the package.
Lost or Damaged Items
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery date).
We will assist with a replacement or refund where appropriate.